OrderEm’s Online Takeout order system allows your customers to place takeout orders directly from your website, custom app, or your Facebook page. Once an order is placed, our system suggests the best time to pick up their orders based on preparation times.

Because your online orders have cross-selling opportunities, the size of your customer’s orders will increase. Order accuracy also improves as the customer is responsible for placing their correct order; so, mistakes aren’t dependent upon your employees. For the complete benefits of online ordering, see our blog article.

Once a customer places an order, you will get a notification through our order management app, phone call, text message, or email with order details of the customer. This will also display the item details, delivery address, and notes in addition to that. You will then also have the ability to print the orders in your kitchen directly if you work with a POS-compatible partner. After that, your kitchen simply prepares the food and then notify the customer of the appropriate time to pick up their order. Download the OrderEm app for iOS and Android here.

The main reason behind online takeout orders is to cut down your concession lines for users to receive their orders and help you to manage more orders in less time. Customers are more comfortable ordering online via apps/websites than by calling. Customers feel not only order accuracy improves, but they can save much more through online and incentivize with coupons and promotional offers. Apart from that, most customers want to know when their food will be prepared and at what time they can pick up their food without waiting.

Yes, you can turn off your take order settings whenever you want. We provide an option for you to turn off your settings at certain hours/days; after that it will turn on automatically. And you can change your settings at any time and save the changes.

Our system integrates with leading POS systems like Clover, Square, Stripe. So your online sales will directly show up in your POS, and every order can be automatically printed to your kitchen printers. Hence, no hand-writing tickets are required. Save time and increase order accuracy.

If your customers are not comfortable with your accurate time to pick up their order. At that time, they can choose their convenient time to pick up their order by choosing ASAP timings. In this way, you will not lose your customer.

OrderEm allows you to configure your choice of notifications either through phone call or email or fax, or text message that will notify you. Or, if you download OrderEm app through app notification, you will get notified whenever a user places an order at your restaurant.

Some customers would like to place their order beforehand. For example, suppose a customer likes to place their evening dinner order in the morning or a birthday party order a week before; in that case, you can provide that facility by allowing future orders from 24 hours to 7 days or more.

Curbside pick-up is an increasingly popular option used to drive restaurant business growth. The concept is straightforward: once a customer places an order, whether, through your website, app, or call-in, they will drive to the restaurant and park outside, where a runner then brings their food to the car.

You can always use our system to enter manual orders, but that takes time away from your employees when it could be better utilized. Our easy-to-use system makes taking online curbside orders more efficient while also improving order accuracy. In addition to that, with our cross-selling options, it’s proven that utilizing an online ordering system can increase order revenue 30% more than call-in orders.

Yes! Our menu allows you to not only upload beautiful photos that showcase how delicious your offerings are but it also allows you to configure nutritional facts, recipes, and more to attract customers.

Yes, you can set multiple curbside pickup locations, or you can always get customers to enter their card information so that it is easy for you to identify the car during curbside delivery.

You can turn off curbside pickup any time. Or declare specific days as holidays to turn off online orders. OrderEm allows you to define hours when you want to receive curbside orders. Our system saves time even If your employees wish to input these orders manually also.

Go to the order settings page of your business location, click on the custom order type settings option and select curbside option fill up required details and enable the settings.

Online drive-thru ordering allows your customers to pick up their order through your Drive-thru window at their convenience. They can rest assured that their order was taken accurately and can also apply special discounts and promotional offers to their online order.

Once a customer places an order, you'll get notified via OrderEm, phone, text message or email with: order & item details, pickup location, and notes. Automatic printing to a compatible kitchen printer is also available to help streamline your staff's workflow.

Overall customer experience plays a major part in repeat and new business, especially when the majority of recommendations/difference comes through word of mouth. By offering customers the ability to place, pay for & pick up their online order without having to leave their car, this will not only improve their experience but it also alleviates your in-store queues.

Yes, you can set up your own convenient drive-thru locations when you're enabling the drive-thru order type select indication option as dropdown and mention your all drive-thru location names in the dropdown value text field and separate them with comma(,). When customers go to place an order system will ask them to select their convenient location that you entered.

Login to your OrderEm website or app and go to orders tab to check your received orders will show you all necessary details to fulfill and complete

While sending the customer placed orders we will send you all necessary details including customer mentioned location details where they are going to pick up…

While enabling the drive thru order type settings give your phone number or email address or check receive via app option. So whenever an order placed by your customer will send you a text message or mail or automated phone call or send notification to your OrderEm app.

Yes! You can manage the ordering system for multi location business, or events. You’ll use one login to manage each location's menus, hours, order settings, and more. Contact us directly to know more details.

We have streamlined our process for you, and our online step-by-step process will make it easy for you to configure online ordering and make it available to your customers instantly in minutes. If you have any questions, our live support is a phone call away at 407.996.6666.

The in-seat delivery ordering system allows customers to have their orders delivered to their seats without having to stand in a queue and miss the show. This is available no matter the venue: theaters, convention centers, stadiums, or in restaurant seats.

Once a customer places an order, you will get a notification either through the OrderEm app, phone call, text, or email with: the order details & item details, fan seat number, and notes. Your kitchen will then prepare the order and notify your runners to deliver the order directly to the customer seat.

Data shows that customers place larger orders and order more when they can still stay in the comfort of their seats and continue watching the game or show. This can also cut down your concession stand lines and increase revenue.

Yes, you can expect by simply allowing the tip option from the in-seat delivery setting to allow customers to tip to the runners.

It is mandatory for the customer to provide their seat details before placing an order, or users will not be able to place their order.

Once notified through your configured choice of notifications, the customer order details, item details, seat number, and customer notes will be provided.

Our settings allow you to take cash orders to be paid on delivery or an online payment option for contactless delivery.

Yes, we provide an option to turn off your settings at certain hours/days; after that, it will turn on automatically. You can change your in-seat delivery settings at any time and save.

Yes, you can configure and manage all of your concession stands from a single login. You can also collect and pay them from your account if needed. This way, you can manage runners, track runners and promote your app/website and charge convenience fees to the fans who place orders and offer free service to your concession stands. Contact us to discuss the details.

Yes, you can track your runners using the system and charge delivery fees or convenience fees to the seat.

The in-room online delivery service allows customers to receive in-room delivery for their food when they order from your website, custom app, or Facebook page.

Once a customer places an order and provides their room or suite number, you’ll receive a notification via the OrderEm app, phone call, text, or email with order details and instructions. Your business will receive the order and prepare it. Once finalized, your drivers will deliver the order to the customer’s room.

Convenience is the key when it comes to more sales. With the in-room delivery service, customers are inclined to order more.

Yes! You can manage the ordering system for multiple hotels or hotel locations, or events. You’ll use one login to manage each location's menus, hours, order settings, and more. Contact us directly to know more details.

We have streamlined our process for you, and our online step-by-step process will make it easy for you to configure online ordering and make it available to your customers instantly in minutes. If you have any questions, our live support is a call away at 407.996.6666

Login to your OrderEm website or app and go to orders tab to check your received orders will show you all necessary details to fulfill and complete

While enabling the in room order type settings give your phone number or email address or check receive via app option. So whenever an order placed by your customer will send you a text message or mail or automated phone call or send notification to your OrderEm app.

The online catering system allows you to take large orders at a time directly from your website, custom app, or Facebook page. Customers can easily place their orders from anywhere, saving them time and adding value.

Once a customer places an order, you will get a notification via the OrderEm app, phone, text, or email with the customer’s order & item details, delivery address, and notes. Your kitchen then prepares the food and notifies the customer that the order is ready for pickup or notifies the driver when to pick up and deliver the order.

OrderEm does not believe in contracts or commitments to lock you in. We believe in providing value to your business that increases your resources and revenue. If you are not happy with our service, you can cancel at any time: No Cancellation Fees, no upfront charges.

We offer phone, email, and online chat support to all of our merchants. We also have an array of help documents for every OrderEm feature with instructions on how to set up and manage orders.

Online catering systems help your customers place orders easily from their home/office for birthday events, marriage events, annual parties, etc saving their precious time and incentivizing with coupons and promotional offers.

OrderEm allows you to configure your choice of notifications either through a phone call, email, fax, or text message that will notify you. Or, if you download the OrderEm app, you will receive notifications whenever a user places an order at your restaurant.

Yes, the catering system will allow future orders to be placed. It is based on how many hours, days, or months you will allow and will be notified when a catering order is received (via phone call, email, fax, or text message).

Yes, you can turn off your catering settings whenever you want. We provide an option for you to turn off your settings for certain hours/days; after that, it will turn on automatically.

Yes, we can make any custom changes you need or plan integration with your software if needed. If you need a custom change, do not hesitate to contact us.

If you think that you will need a custom change made to our product(s), we advise you to contact us first before purchasing so we can give you a quote for the modification before downloading the standard version. This will ensure that you will receive a product with the features you need for the price you want to pay.

Online shipping allows customers to have their order delivered directly to their door without having to leave the comfort of their home. This is available regardless of the distance if you decide to offer shipping to your customers.

Once a customer places an order, you will get a notification either through the OrderEm app, phone call, text, or email with: the order details & item details, customer's delivery address, and notes. You or your staff will then prepare the shipping items and notify your runners to deliver the order directly to the customer's address.

Data shows that customers place larger orders and order more frequently when they no longer have to worry about going in-store for pickup, they can go through all of your products, leading to more orders and profits, from the comfort of their home.

Yes, you can accept tips by selecting the tip option in the shipping settings to allow customers to tip to the runners.

When an order is placed and you have configured your choice of notifications: through phone, email, fax, or text message, the customer’s order details, item details, and customer notes will have their additional preferences.

OrderEm gives you control to set up your account to either accept cash orders to be paid on delivery or make an online payment required to make it contactless delivery. The choice is up to you.

Yes, you can turn off your settings whenever you want. You have the option to turn off your settings at certain hours/days; after that, it will turn on automatically. You can also change your shipping settings at any time and save the changes.

Yes, you can configure and manage all your businesses from a single login and manage the orders and revenue for them. You can also collect and pay them from your account if needed. This way, you can track and manage runners and promote your app/website and charge convenience fees to the customers who place orders. You may also offer a free shipping service to entice your customers. Contact us to discuss the details.

Yes, you can track the runners using the OrderEm or DeliverEm app system. In addition, you can also charge delivery fees for the shipping or convenience fees.